Times & costs

DestinationServiceCostShipping Time
United Kingdom (Inland) DPD Standard £4.95 3-5 Working Days
Northern Ireland & Republic of Ireland DPD Standard £15 3-5 Working Days
Europe (incl Channel Islands) UPS Standard £25 5-7 Working Days
Rest of World UPS Standard £41 5-7 Working Days

UK, Europe & Rest of World Delivery Services

All orders placed through the UK site will be dispatched via DPD courier systems for UK orders and UPS for all International orders.

Please provide your mobile number when you are creating the order to receive SMS updates on your delivery. 

Orders are processed and delivered Monday to Friday, excluding public holidays. When items are in stock and orders are placed Monday to Thursday, we aim to dispatch within 24 hours of payment being cleared. Orders placed on Fridays, Saturdays and Sundays will be despatched on the following Monday. We currently do not offer an express or Saturday delivery service.

During periods when we are receiving high volumes of orders (such as Christmas and sale period) despatch times may be longer. If you are experiencing delays with an order, please contact our Customer Service Team on +44 (0) 843 2080177 or customercare@luluguinness.com

Please note that unfortunately our nominated delivery services cannot currently delivery to BFPO, P.O Box or freight forwarding addresses.

The Lulu Guinness luggage range is only available for delivery in the UK only.

Pricing applies as per chart below. Lulu Guinness ships to 130 countries worldwide, please click here for the country list.

If a delivery has been attempted by DPD and is unsuccessful, DPD may deliver to a close neighbour, leave your item in a safe place or leave a calling card and attempt to redeliver the next working day. Failing this, you will be responsible for retrieving the undelivered parcels or arranging a further redelivery.

Please note that online orders cannot be collected from our stores.

Tracking your order

To check the status of yuor order, just sign into your account and click on 'Orders' 

 Your order will show as being in one of the below statses:

  • Pending means the order has not been completed / raised – you will need to reorder. 
  • Received means that your order is being processed across to the warehouse. You will received an order confirmation email with your order details.
  • Loading means your order is being processed  
  • Accepted means that your order is at the warehouse. The system will do a final stock check and take payment for the order.
  • Complete means the order has / is about to be despatched. You will receive a despatch email containing your tracking information. Using this code you to track the package through the DPD or UPS website (please allow 4 hours from receipt of email before using the tracking tool).
  • Cancelled means your order was cancelled either by us or by you. 
  • Payment Failed means the payment for the order has failed / been refused and will be cancelled.
  • On Hold means there is something holding your order back - please contact our Customer Service Team on +44 (0) 843 2080177 or customercare@luluguinness.com

During our busy sale period we try our best to process your order as quickly as possible - however we do ask for your patience and state that it may take slightly longer than usual. 

Customers waiting more than 72 hours to receive an update on their order if so requested (excluding Bank Holidays) should contact our customer service team.

Orders must be signed for on delivery. If an item cannot be signed for, a second delivery attempt will be made.

Insurance & damaged goods

On receipt of your goods, please check that the number of boxes received matches the documentation and that the package is not damaged, wet or tampered with in any way. If you do notice anything unusual about your order please notify Lulu Guinness immediately by emailing customercare@luluguinness.com

All Lulu Guinness goods remain the responsibility of Lulu Guinness until the order has been delivered to the delivery address and payment received in full. Items are insured against theft and damage. Once the item has been delivered to the delivery address and payment received in full, the goods are no longer under the ownership or responsibility of Lulu Guinness.

Packaging

All Lulu Guinness leather handbags arrive in their own individual dust bag for storage and a black and white Lulu Guinness gift box. Please not that during Sale periods these gift boxes are not available. Lips clutches, keyrings, card holders, selected wallets, zip pouches and purses are packaged in a black and white Lulu Guinness gift box.

Please note: laminates (wallets, iPad sleeves, pouches), nylon items, shoppers, Foldaways Totes, Lucy Tote, Luisa Tote, Lily Tote and the Hands Backpack do not come with gift boxes or dust bags.

For further details on specific items, please refer to the details listed on the individual product page.

All products come wrapped in tissue paper and then are placed in a discreet white or brown box. All luggage is delivered in an appropriate sized discreet brown box, padded out securely. All hard sided luggage comes with an easily removable protective film on the front and back.

Amending your order

Before your order has been prepared for despatch, we may be able to cancel your item. However, we are unable to change or edit the email address, billing and shipping details, change items, combine orders or add items to an existing order once it has been placed. If you would like to add additional items to your order, you will be required to place a new order. Lulu Guinness are unable to hold online orders.

Please note that we are unable to process any cancellations, additions or changes (including addresses) to orders during Sale periods. We would recommend that on the day DPD deliver your parcel, you do not sign for it and refuse the delivery. This will then automatically be returned to our warehouse and a refund will be issued.