Lulu Guinness
Returns
Please click here to visit our returns page.
UK Delivery
When items are in stock, we aim to send your order out within 7 working days. We will let you know if there will be a delay, offering either to keep your goods on order or refund you. Despatched goods are sent out on a 48 hour delivery but please understand sometimes there are delays - regrettably no delivery service is infallible, and estimated delivery dates are therefore not guaranteed.You will be supplied with a reference number when your order has been processed. You can use this number on the site in the 'Order Status' section to trace when the goods have been dispatched from our premises. Orders will be sent using Royal Mail delivery service and may require a signature on receipt. Please use an alternative address for delivery if you are out all day (e.g. work.)
In the highly unlikely event of your order not arriving please allow up to 7 working days from delivery before emailing us at shop@luluguinness.com or by phoning +44 (0) 20 7901 9022. We will then carry out an investigation through Royal Mail and keep you informed of developments.
European delivery
We aim to dispatch your goods within 7 days after you place your order. Please allow up to 7 days for delivery. If your delivery address is in Europe, our system will automatically select this service for you and add this cost to the order. You will be supplied with a reference number when your order has been processed. You can use this number on the site in the 'Order Status' section to trace when the goods have been dispatched from our premises. This is not a signature service, therefore if your parcel goes missing use the following procedure:
- Please allow up to 7 working days for delivery before emailing us on shop@luluguinness.comor by phoning +44 (0) 20 7901 9022. We will issue a lost in transit form that will be posted to you.
- Complete & return the form, to enable us to process a replacement and pursue a claim.
- We may dispatch items via international recorded delivery.
Please use an alternative address if you are out all day (e.g. work)
Outside Europe delivery
We aim to dispatch your goods within 7 days after you place your order. Please allow up to 7 days for delivery. If your delivery address is anywhere outside of the UK or Europe our system will automatically select this service for you and add this cost to the order. You will be supplied with a reference number when your order has been processed. You can use this number on the site in the 'Order Status' section to trace when the goods have been dispatched from our premises. This is not a signature service, therefore if your parcel goes missing use the following procedure:
- Please allow up to 7 working days for delivery before emailing us on shop@luluguinness.comor by phoning +44 (0) 20 7901 9022.
- We will issue a lost in transit form that will be posted to you.
- Complete & return the form, to enable us to process a replacement and pursue a claim.
- We may dispatch items via international recorded delivery.
Cancellation
We may cancel an order for any item at any time before delivery. You will be advised by email or telephone if we are unable to complete your order.
Customs & Duty
Please note that all shipments outside the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.
Payment information
We accept all major credit and debit cards. You will be advised by email or telephone if we are unable to complete your order.