We hope you will be satisfied with any product purchased from Lulu Guinness. Should you wish to return a product for any reason, please read our returns/refunds policy below.
Products returned must be in a saleable condition and with all tags, dustcovers, detachable mirrors, straps or gift with purchase items included.
If you wish to return a product you must request a returns authorisation number within 14 days of receipt of goods.
To register your return you must carry out the following:
- Sign into your account via www.luluguinness.com and select the order from your account history containing the item(s) you wish to return
- Click the ‘return item’ button against the product(s) you wish to return and select the reason for returning your item from the drop down menu.
- Select the refund dropdown option.
- Once you have submitted your request you will then receive an email containing your RMA number and instructions on where to send your items.
All returns must reach our warehouse within 7 days of receiving your RMA number. Items returned outside of this time may be accepted at the discretion of Lulu Guinness customer services and may only be refunded as store credit.
Please note that we cannot exchange or accept the return of earrings for hygiene reasons.