Payment Methods

For our UK and Rest of World site we accept all major credit and debit cards. We now accept Paypal for all online orders. For our US and Canada site, we accept all major credit cards including Visa, Mastercard, Amex & Discover. We cannot accept cash or cheque on delivery.

What currency can I pay in?

Both GBP & US Dollar currencies are accepted on Our main site is GBP, but if ordering from the US or Canada please select the US at the top right of the page to switch currencies. This currency selection is only available to customers who have a billing and delivery address in the US or Canada. All other customers should order through our UK/GBP site.

£1.00/$1.00 Charge

In most cases, an amount of £1.00/$1.00 will show on your account. This is not an additional fee but rather an amount which we ringfence during the order process to secure the item(s) you wish to purchase. When placing an order with us or using card payments, there will be a pending payment of £1.00/$1.00 which is part of the total amount you would pay for your order and makes up the balance. Please be advised that the £1.00/$1.00 payment you see on your account is not an additional charge. The authourisation will lapse after no longer than 4 weeks.

Customs & Taxes

International orders may be subject to additional import and custom charges which will be payable in cash or cheque on delivery. You will be contacted by your local customs office prior to delivery. Lulu Guinness advises that import and customs charges and local sales taxes may not be refundable to Non-EU customers wishing to return items.

3D Secure

We have introduced MasterCard® SecureCode and Verified by Visa to give you even more confidence in shopping with Lulu Guinness.

This service protects your existing card against unauthorised use by prompting you for a private password each time you shop with us. To use this service, simply register with your bank first or other organisation that issued your card.

For more detailed security information, please visit our online security page. To use this service, you must first register with your bank or other organisation who issued your card. To find out more about this visit the Verified by Visa site or the Mastercard Secure Code site

On registering your card, you will be prompted for your 3D secure password at checkout. Please note this is not your Lulu Guinness account password and Lulu Guinness will not hold any information on this password.

Security checking

When placing your order, we will ask for your name, email, address, delivery address and telephone number. This will be passed onto the courier should  they need to get in touch with you in relation to your delivery.  We and our partners will use these details to provide our and their service to you in fulfilling orders that you place with us.

This may include us passing your details to recognised credit checking agencies and/or credit card companies to assess your credit authorisation.

We may also obtain and use information about you as a result of authentication or identity checks (including your IP address).


All promotions and offers given to the customer (including offers given at check-out via promotion code) are subject to the following terms:

  • Certain items are excluded from all promotions and discounts.
  • The offers are only available on full price items and cannot be used in conjunction with any other offer or promotion.
  • Each promotion code is only valid for one transaction per customer and cannot be used on multiple accounts
  • Lulu Guinness Ltd reserves the right to cancel or change any promotion without notice.
  • Offers, promotions or discounts given to customers on are not always replicated in Lulu Guinness stores worldwide and vice versa.

Lulu Guinness Ltd has no obligation to offer web-only offers to customers in the brand’s stores worldwide.