Your privacy is the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you order, we will ask for your name, email, address, delivery address and telephone number that will be passed onto the courier in the event they need to get in touch with you in relation to your delivery.

We and our partners will use these details to provide our and their service to you in fulfilling orders that you place with us. This may include us passing your details to recognized credit checking agencies and/or credit card companies to assess your credit authorization. We may also obtain and use information about you as a result of authentication or identity checks (including your IP address). All orders placed under luluguinness.com will undergo security checks to prevent online fraud occurring.

The Lulu Guinness website is encrypted with an SSL certificate to protect personal and payment data. Lulu Guinness does not store any credit card information.

To read more on how your personal data is going to be handled, read our full Privacy Policy incorporated in our Terms and Conditions.

Forgotten passwords

If you have forgotten your password, visit 'My Account' and click on the forgotten your password link.